Reference

Privacy policy for your account data

We collect only the details needed to create your account, keep sessions secure, and answer privacy requests.

Account dataCookie choicesDevice logsLocal law

Browse Lobby Read FAQ

What this policy covers in Indonesia

barbar365slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the data that reaches us when you create an account, open the page, contact support, or send a payment message through DANA, OVO, GoPay, or QRIS. We use that data to verify identity, keep sessions secure, and match wallet activity to the right

1
account. We may also keep device, browser, and log details so we can stop duplicate access, fix errors, and answer disputes. If access or eligibility is discussed, it depends on local law and is available only where local law permits. We keep the record set narrow
2
and do not collect more than we need for service, security, and legal checks.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where to send privacy requests

If you want a copy of your data, a correction, or a deletion request, send it through live chat or email from your account page. We check the request against the registered email, phone number, and recent account activity before we change anything, so no one else can act for you. Our team answers daily from 08:00 to 24:00 WIB, and we keep the thread attached to your case until it closes.

Team online

Live chat

Use the chat icon from mobile or desktop and send the exact change you want. We use it for access questions, copy requests, and correction requests, then route the case during 08:00-24:00 WIB.

Email

Send the email linked to your account and include the phone number you used at registration. That helps us confirm it is your request before we release account data or update contact fields.

Account form

Inside account settings, use the privacy request form to ask for a copy, a correction, or a close-out request. We log the time, device, and request type for audit use.

CONTROL POINTS

How we protect account data

We keep privacy work close to the account flow. On Android Chrome, iPhone Safari, and desktop Chrome, our consent banner stores your cookie choice on that device until you change it.

Data minimisation

We collect only what we need to open your account, confirm contact details, and match wallet activity. If a field does not support service, security, or legal handling, we do not ask for it.

Cookie control

Our cookie banner remembers your choice on the device you used, and you can change it later from the footer settings panel. That choice stays separate from your account profile.

Account security

We protect sign-ins with password checks, device signals, and session tracking. If you change your phone or email, tell support first so we can keep recovery steps tied to you.

Retention

We keep account, support, and payment records only for the period needed for service, dispute handling, and legal duties. After that, we restrict access or remove the record set.

Request handling

If you ask for a copy or correction, we confirm the request against your registered email or phone and may ask one extra security check. That stops anyone else from changing your file.

Contact path

For privacy questions, use live chat or email and include the account detail you want changed. We answer during 08:00-24:00 WIB and keep the case tied to your request until it closes.

Privacy policy questions you may ask

These are the privacy questions we answer most often from Indonesia accounts. We keep the answers tied to account handling, cookie settings, and request channels, so you can see what we collect, why we keep it, and how you can ask for a change. If local law changes the process, we follow the current rule set and update the request path.

We collect the details needed to create and protect your account: name, contact channel, device signal, and any message you send us. If you use DANA, OVO, GoPay, or QRIS, we also keep the reference needed to match the transaction.

We use your phone number or email to confirm requests, send service messages, and recover access after a login problem. We do not use those fields for extra purposes unless you ask us to.

Cookies help us remember your language choice, session status, and consent settings on that device. On Android Chrome, iPhone Safari, and desktop Chrome, you can change them from the footer settings panel.

Yes. Send the request from your account page or live chat, and we will verify it against your registered details before making the change. That protects you from unauthorized access.

We keep account and support records only as long as needed for service, dispute handling, and legal duties where local law permits. After that, we restrict access or remove the record set.

Only staff who need the data for support, risk checks, or account handling can see it. Access is role-based, logged, and reviewed, so unrelated teams do not open your file.

Use live chat, email, or the privacy form in account settings. We handle requests daily from 08:00 to 24:00 WIB and keep the case tied to your account until it closes.

Privacy policy for your account data

Where to send privacy requests

Live chat

Email

Account form

How we protect account data

Data minimisation

Cookie control

Account security

Retention

Request handling

Contact path

Privacy policy questions you may ask

01 What personal data do you collect when I open an account?

02 Why do you need my phone number or email?

03 How do you use cookies on my device?

04 Can I ask for a copy or correction of my data?

05 How long do you keep my data?

06 Who can see my data inside your team?

07 How do I contact you about a privacy question?

Related Pages